Jumbo Group B.V. (hereinafter: “Jumbo”), located at Westzijde 184, 1506 EK Zaandam, the Netherlands, is responsible for the processing of personal data as shown in this Privacy Statement. The Jumbo Group is a European toy company that develops, manufactures, and sells toys, games, and puzzles.
Jumbo Group B.V.
Westzijde 184
1506 EK Zaandam
+ 31 75 6531300
https://jumboplay.com/
1. Personal data we process
Jumbo processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:
- First and Last name
- Gender
- Date of birth
- Place of birth
- Address details
- Phone number
- Email address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Data about your activities on our website
- Data about your surfing behaviour across different websites (for example because this company is part of an advertising network)
2. Special and/or sensitive personal data that we process
Jumbo processes the following special and/or sensitive personal data about you:
Data of persons under the age of 16:
Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is older than 16. We therefore encourage parents to be involved in their children’s online activities to prevent data about children being collected without parental consent. If you believe we have collected personal data about a minor without this consent, please contact us via the Service Form on the Jumbo website, and we will delete this information.
3. For what purpose and on what basis do we process personal data?
Jumbo processes your personal data for the following purposes:
- Sending our newsletter and/or advertising brochure
- To be able to call or email you if this is necessary to provide our services
- To inform you about changes to our services and products
- To offer you the opportunity to create an account
- To deliver goods and services to you
- Jumbo analyzes your behavior on the website to improve the website and tailor the range of products and services to your preferences.
- Jumbo tracks your surfing behavior across different websites so we can tailor our products and services to your needs.
4. How long we retain personal data
Jumbo will not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories of) personal data:
Newsletters:
The following information (if provided) will be retained from the moment you sign up for the newsletter until you unsubscribe via the unsubscribe option included in the newsletter:
- First and Last name
- Gender
- Date of birth
- Address details
- Email address
Customer Service:
The following data is initially stored to handle customer service inquiries and then retained for two years after completion to determine whether previous customer service requests have been handled by the same person:
- First and last name
- Gender
- Address details
- Phone number
- Email address
Promotions and giveaways:
The following information will be retained for two weeks after the promotion ends, so we can contact you to inform you of the winner and follow up on the prize distribution:
- First and Last name
- Gender
- Date of birth
- Address details
- Phone number
- Email address
Browsing behavior:
The following data is stored from the moment you consent to Jumbo placing cookies until you configure your internet browser to no longer store cookies. You can also delete all previously stored information through your browser settings. For more information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/.
- IP address
5. Sharing personal data with third parties
- Jumbo shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligations. We have Data Processing Agreements with companies that process your data on our behalf (such as couriers, our distribution center, and data hosting partners) to ensure the same level of security and confidentiality of your data. These parties may only use the personal data to perform the specific task for which they have been hired. Jumbo remains responsible for these processing operations.
- Jumbo shares your personal data with other third parties hired by Jumbo to set up and manage promotions, campaigns, and contests, such as PR or media agencies. These parties may only use your personal data to perform the specific task for which they have been hired.
- Jumbo will only share your personal data with other third parties if we have received your explicit consent to do so.
6. Cookies, or similar technologies, that we use
Jumbo uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit the Stratego Lost Island website.
Functional cookies:
Jumbo uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to ensure the website functions properly and to optimize it. It is not possible to opt out of functional cookies.
Analytical cookies:
We use Google Analytics to collect web statistics about the use and visits of the Jumbo website. Google Analytics places a permanent cookie on your device. This cookie records your use of the Jumbo website, and this data is then analyzed by Google, with the results being provided to Jumbo. This provides Jumbo with insight into how the website is used and allows it to make necessary adjustments to the website and/or services based on this data. Google may share this information with third parties if legally required to do so and/or if third parties process the information on Google’s behalf. Google cannot use this information for other Google services. It is not possible to opt out of analytical cookies.
Tracking cookies:
We also place cookies that track your browsing behavior outside of the Stratego Lost Island website so we can offer customized content and advertisements. On your first visit to the Jumbo website, we informed you about these cookies and asked for your consent to place them. You can opt out of cookies by configuring your internet browser to no longer store them. You can also delete all previously stored information through your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/.
Technical specifications:
In addition to placing cookies, Jumbo also reads information from your browser and device without placing a cookie. This way, Jumbo collects (technical) specifications of your device and the software you use, such as the type of operating system, browser settings, installed plug-ins, time zone, and screen size. Jumbo uses this information to track your browsing behavior and better tailor its services to your needs.
Third-party hyperlinks:
The Stratego Lost Island website may contain hyperlinks that take you away from Jumbo’s website and onto the website of another party (such as retailers). Jumbo has no control over third-party services and websites to which links are provided. Therefore, a different Privacy Statement may apply to these third-party services and websites. Jumbo is not responsible or liable for (the operation and/or content of) third-party services and/or websites.
Social plugins:
The Stratego Lost Island website includes various social plugins from third parties such as Facebook, Instagram, TikTok, and YouTube. These allow you to share information from the Stratego Lost Island website with others or recommend it. When you visit a webpage displaying these social media plugins, third parties place cookies on your device. These cookies collect information about your browser and the websites you have visited using your IP address.
- The Stratego Lost Island website displays videos from third-party websites, including Vimeo and YouTube. These third parties place cookies that allow the videos to be displayed to you. In addition, cookies may be placed that are used to track your browsing behavior across multiple websites and build a profile of your browsing behavior.
- Using Facebook’s Website Custom Audiences, Jumbo can use data from its website to show you relevant ads on Facebook. A pixel integrated into the Stratego Lost Island website sends general information about your browser session, including any Facebook cookies and the webpage you’re visiting, to Facebook. Based on this data, Facebook users can be placed in a specific Custom Audience and receive tailored ads.
- Additional terms and conditions from third parties apply to the use of cookies placed via videos and/or social plugins on the Jumbo website. Jumbo is not responsible or liable for these third-party terms and conditions. For these, we refer you to the terms and conditions of the relevant parties:
7. View, change or delete data
- You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by Jumbo, and you have the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization you specify. You can submit a request for access, correction, deletion, or transfer of your personal data, or to withdraw your consent or object to the processing of your personal data, via the Service Form on the Jumbo website.
- To verify that the request for access has been made by you, we ask you to include a copy of your ID with the request. In this copy, please redact your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
- Jumbo would also like to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.
8. How we protect personal data
Jumbo takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are indications of misuse, please contact our customer service via the Service Form on the Jumbo website.
9. Changes to the Privacy Statement
This Privacy Statement may be amended. These changes will be announced on https://jumboplay.com. The latest version is dated October 13, 2025.